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NeverExisted

Privacy policy


At NeverExisted, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you visit our store or make a purchase.

1. Information We Collect

We collect the following types of information to provide you with a secure shopping experience:

  • Personally Identifiable Information (PII): Name, billing address, shipping address, and email address.
  • Payment Information: All payments are processed securely through trusted third-party providers. We do not store or have access to your full credit card details. All transactions are protected by industry-standard SSL encryption.
  • Device and Usage Data: IP address, browser type, and website interactions collected via "cookies" to improve site functionality and your shopping experience.

2. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Providing shipping and tracking updates.
  • Customer support and responding to inquiries.
  • Preventing fraudulent transactions and ensuring site integrity.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data with trusted partners necessary to operate our store:

  • Platform: Big Cartel (hosting and store management).
  • Shipping: Carriers (such as Royal Mail, Evri, or DPD) to deliver your orders.
  • Legal: We may disclose information if required by law to protect our legal rights or comply with judicial proceedings.

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember items in your shopping cart.
  • Analyze website traffic to improve the user experience.
  • Note: You can instruct your browser to refuse all cookies, though some site features may become unavailable.

5. Data Security

The security of your Personal Information is a top priority. We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption to protect your data during checkout. While no method of transmission over the internet is 100% secure, we take all commercially reasonable precautions to protect your personal data.

6. Your Rights

In accordance with UK data protection laws (including UK GDPR), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we fix inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data from our records.

Contact Information

For privacy-related questions or data requests, please contact us:

  • Business Name: NeverExisted
  • Email: [email protected]
  • Contact Form: https://neverexisted.bigcartel.com/contact
  • Physical Address: 31–32 Long Row, Nottingham, Nottinghamshire, NG1 2DH, United Kingdom
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT
  • Response Time: Inquiries are typically answered within 24–48 business hours.